Refund policy

Customized and/or Personalized Items:

Rainbowpawz stands behind all of it’s products 100%.   We offer a variety of different items that allow for personalization and/or customization.  Due to their nature,  items that contain personal configuration, inscription, or design are not eligible for returns unless the product(s) are damaged or defective upon arrival.  If there is a misspelling or error in the configuration, inscription, or design due to a mistake made by us we will gladly issue a refund or replace the item with the corrections made.

Non-Customized and/or Personalized Items:

Items on our website that do not call for any customization and/or personalization can be returned for any reason within 30 days of purchase.  Upon receipt of the returned item we will issue a full refund.

Order Returns

To return an order, you must contact us first using the link below for our contact form.

Returns can be mailed to: 2430 N Davis Drive #107 Arlington, TX 76012.
Unless the item(s) arrive damaged or defective the buyer will be responsible for paying for the shipping costs with regard to the items that you wish to return.

You must take care to ensure that the goods are properly packaged so that they will not be damaged while in transit. If the product is found damaged or used beyond what it takes for us to reasonably inspect it, then we may reject a refund.

Contacting us

If you would like to contact us concerning any matter relating to this Refund Policy, you may do so via the contact form.

This document was last updated on April 11, 2020